Jyoti Kumari - Portfolio

Education

10th (BSEB): I completed 10th from Onkar High School, Supaul Bazar, Darbhanga, Bihar in 2011.
12th (BSEB): I completed 12th from J.K. College, Biraul, Darbhanga, Bihar in 2013.
B.Tech (IT): I completed B.Tech from Women’s Institute of Technology, Darbhanga, Bihar in 2017 with IT stream.

Online Cosmetics Shop:
Description: A web portal developed to display and sell cosmetic products online. It is a full-fledged e-commerce site where customers can browse, add products to the cart, and checkout. Administrators can manage products and upload images via the web interface.
Modules: Product Master, Customer Registration, Vendor Module, Shopping Cart, Billing, Product Discovery, Site Administration.
School Management System:
Description: A web-based platform for interaction between students, teachers, and parents. The main goal is to computerize and automate administrative tasks.
Modules: Admin, Student, Teacher, Parent, Librarian, Accountant.

Vtiger CRM | Support Engineer: Worked for 3 years 7 months handling CRM escalation desk. Executed business requirement analysis, collaborated with HP for UIDAI (Aadhaar) operations, managed priority escalations, triaged incidents, and performed SLA performance reporting and analysis.
iEnergizer Noida | Customer Care Executive: Worked for 1 year 3 months handling customer grievances using Microsoft Dynamics CRM. Implemented periodic reporting, maintained escalation hierarchies, and ensured quality assessments matched target KPIs.